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My Account Technical Support

Home / My Account Technical Support

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Thank you for visiting the IDF website! If you are experiencing difficulties, please complete this form to help us better assist you. The appropriate team member will respond to your inquiry.

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What is your e-mail address? *

What type of device are you using to access this site? *

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What type of device are you using to access this site? Other

What internet browser are you using? *

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What internet browser are you using? Other

Are you having trouble logging into your My Account? *

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Many of our constituents have not yet created a My Account but still exist in our database. Others change their e-mail which causes login issues.

Are you sure you have an account and/or using the correct e-mail? *

Yes, I have an account and I am using the correct e-mail

I may have changed my e-mail. Please use the following e-mail for My Account:

Are you sure you have an account and/or using the correct e-mail? I may have changed my e-mail. Please use the following e-mail for My Account:

Is your password not working or are you not getting a password reset email? *

I have not received a password reset e-mail even when I check my spam folders.

I have received a password reset e-mail but it still does not work.

Something else is happening:

Is your password not working or are you not getting a password reset email? Something else is happening:

Please select all that apply: *

I have cleared my cache and still cannot login

I have tried a different browser and still cannot login

I have tried a different device and still cannot login

I have also tried something else (please specify):

Please select all that apply: I have also tried something else (please specify):

Please try all of the above before submitting this form.

Please indicate your Relationship *

We are requesting this information in case we need to create a new account for you.

Person with a PI

Parent/Caregiver of a Person with a PI

Spouse/Partner of a Person with a PI

Sibling of a Person with a PI

Other Relative of a Person with a PI

Medical Professional

Industry Representative

Other

Friend

Undiagnosed: Seeking Diagnosis

Which IDF service(s) are you trying to access? *

IDF Walks

Updating contact information

Correcting errors on My Account

Event Registration

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Physician Finder

Ordering a Publication

Subscribing to e-mail lists

Other

Which IDF service(s) are you trying to access? Other

Other relevant comments

Please note that this form is for technical support only. We cannot assist with IDF service specific questions.

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Immune Deficiency Foundation
110 West Road, Suite 300
Towson, Maryland 21204
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